REDWICK LABS
Refund Policy
Last updated: September 30, 2026
Redwick Labs sells digital software and security-testing materials that are made available immediately after a successful payment is verified. Because access is granted digitally, purchases are generally final once download access has been authorized, except as described below or where applicable law requires otherwise.
When a refund may be considered
Contact support if you were charged more than once for the same purchase, if Redwick Labs is unable to provide access to the purchased files after reasonable troubleshooting, or if the delivered archive is materially defective and we cannot provide a working replacement.
How to request help
Use the storefront support form and include the email address used at checkout plus enough information to identify the purchase. Please do not send payment-card numbers or other sensitive financial credentials through the support form.
Timing
For the fastest review, contact us within 14 days of purchase. This timing does not limit any rights that cannot legally be waived in your jurisdiction.
Payment disputes
If you believe a charge was unauthorized, contact your card issuer and notify Redwick Labs through the support form so the transaction can be reviewed.